Terms of service


Welcome to the Internet website (the “Site”) of MEXIARTS. The purpose of this Website is to provide access to a network full of artisan products from every corner of the Mexican Republic, making the connection with the craft, its history, technique and meaning of the symbolism and beliefs that have been passed from generation to generation. Please read carefully our terms of use, restrictions and notices contained herein (the “Terms”), which will be described so you can know before you continue with the use of this Site. These Terms govern the use of the “Site” and apply to all the traffic of visitors at the same. By accessing or using the Site, you agree and expressly agree to these Terms, which have the purpose of protecting all of our visitors and the use of the Site signifies your agreement to the Terms, in case you do not agree with the Terms mentioned here, please do not make use of the same.

According to our objectives, the Site may allow you to access other web sites through links provided, which may have different terms of use or contain additional terms to the terms specified here, as they will be regulated by the terms and policies of use of those sites, not by the Terms of this Site.



The Terms may be changed without prior notice, therefore, it is your responsibility to review the Terms each time you make use of this Site. MEXIARTS may modify, alter or otherwise update these Terms at any time. Such modifications shall be effective immediately upon being posted. By using this Site you agree that you will be subject to these Terms, that you have read and understood its content and scope, legal since the first time you use the Site.



The privacy policy (the “Privacy Policy”) describes the type of information that we ask you, as we use it, and how you can correct or change such information. For more information, please review our Privacy Policy.



This Site is controlled and operated by MEXIARTS. All content on this Site, mentioning, without limiting to text, images, illustrations, audio and video are protected by copyright, registered trademarks and/or intellectual property rights (which are governed by local laws and applicable copyright laws and global treaties of provisions, privacy, advertising laws and regulation of communications and statutes), and are owned and under the control of MEXIARTS or its affiliates or by third parties how providers, merchants, sponsors and licensors (collectively “Providers”) that have licensed their content or the right to promote their products. MEXIARTS grants you a limited license non-transferable license to make use of this Site, in accordance with the Terms. You can make use of this Site only to make legitimate purchases and shall not be used for any purpose other than those listed here. You'll be able to copy the content and/or information contained herein only and exclusively for personal use, not for commercial use, but you may not copy, reproduce, republish, upload on a different web site, transmit, distribute, and/or exploit the content or information in any way (including by e-mail or other electronic means) for commercial use without the prior written permission of MEXIARTS or Providers. Without the prior written consent of MEXIARTS or Suppliers, any modification of the content, use of it in any other website or network environment of computing or the use of the content for any purpose that is not only personal, it violates the rights of the owners of the Site MEXIARTS.COM and/or the Vendor copyright, trademark and other proprietary rights, and is prohibited and punishable by applicable law. As a condition to your use of this Site, you warrant to MEXIARTS that you will not make use of this Site for any purpose that is unlawful or prohibited by these Terms, stating, without limitation, the publication or broadcast of any material threatening, obscene, defamatory, scandalous, inflammatory, pornographic, or profane material. If you violate any of these Terms, your permission to use this Site immediately terminates without the necessity of any notice. MEXIARTS may deny access to anyone at its sole discretion and for any reason, including for violation of the Terms. Cannot be used on another web site any registered trademark or pending, copyrighted materials appearing on this Site, mentioning, without limitation, any logo or character, without the prior written authorization of the owner of the mark or of the holder of the copyright. You can not include or otherwise incorporate into another web site any of the content or other materials appearing on this Site without the prior written authorization of MEXIARTS.



you are solely responsible for your information, and we act as a passive conduit for your online distribution and publication of such information. For purposes of these Terms, “Information” means as any type of data that you enter to this Site and any kind of data that is generated by this Site as a result of your use for it.

You are solely responsible for maintaining the confidentiality of your Information and any confirmation number and/or passwords that will be granted, when applicable, in the use of this Site. It is your responsibility to notify MEXIARTS the need for change or cancellation of any of your e-mails registered, confirmation numbers, or passwords immediately when you have the knowledge or belief that such data have been the subject of a breach of confidentiality. MEXIARTS may suspend or early terminate your service or access to this Site if it considers that there has been a breach of these Terms.

Warrant to MEXIARTS that you are a person of legal age and that you have enough capacity to make use of this Site, in accordance with the Terms listed here, so as to force you for any liability you may incur as a result of the use of this Site. You understand and agree to be financially responsible for all the uses you give to this Site either directly or by those that use your passwords to gain access to this Site. Similarly, you warrant that all Information that you grant either directly or by those that use your passwords to gain access to this Site, is true, accurate, current and complete. If you provide any Information that is untrue, inaccurate, outdated, incorrect, or incomplete, or MEXIARTS have reasons to suspect that such Information is untrue, inaccurate, outdated, incorrect, or incomplete, MEXIARTS may suspend or early terminate your access and activity, and refuse any present or future to this Site.



The countdown to the delivery of your goods begins on the next business day after confirmation of payment of your order, which may not coincide with the date on which you signed your order, or debit cards may take up to 72 business hours due to: The validation of payments made with credit or debit cards can take up to 72 business hours. With respect to deposits, the bank transfer of funds and / or payments made in Oxxo, you have up to 72 business hours to make payment and the receipt of support must be sent to clients@mexiarts.com. If you do not receive the proof of purchase, your order will be automatically cancelled in our system and will need to enroll in a new order.

The day after you send your proof of payment, you will receive a confirmation e-mail with your new order number. Once that is confirmed the payment, the delivery time is defined by the messaging service is selected at the time of the purchase. Usually the courier companies make three delivery attempts. If not found and not received additional information from you, the goods will be returned to MEXIARTS to cancel the sale and refund the full amount of your purchase, however, the shipping costs paid to the company's messaging services will not be returned.

On the other hand, in the event that the company's messaging services is liable not to deliver the product, this will be forwarded once more at no additional cost and Mexiarts will clarify this with the company.

All of the products that we offer are subject to availability in our inventory and while supplies last. In the case of goods marked as "made in order", the production time is clearly indicated before to be done. Therefore, this term of delivery should be added at the time of delivery to calculate the total time required for reception of the article.

If a cancellation is received within three days following the date of the order, this will be cancelled without any penalty, however, if the cancellation is received 4 days after the confirmation of the order and up to 7 days prior to shipment, it will keep an equivalent of 50% of the cost to cover the advance paid to the workman and the remaining 50% will be refunded according to the payment method selected at the time of the original purchase. Do not apply cancellations or refunds for products shipped previously.

Once the payment is confirmed your purchase, you can check the status of your order in "My account" and once your product is ready for shipment, you will receive a notification of shipment email with tracking information and the reference. of the courier company selected.

Our shipments are both domestic and international and, as our portal and partnerships with courier companies, they accept payments with cards issued in other countries that are 100% protected, so it can be done safely in their country of origin.

If at the time you receive your product is not in good shape, we recommend that you do not receive it, if there are visible signs of damage or alterations and we ask that you send us by e-mail to clients@mexiarts.com the following information : 

purchase Order Brief description of the damage In the photo of the damaged product with these, we can help you with the exchange, return or refund, as appropriate. You will have up to 5 days after receiving the notification of the product, otherwise the process will not be applicable.

You will have to cover the cost and the shipping process for refund through the courier company that best suits your area, however, the cost of shipping and the process of the new product will be covered by Mexiarts.

You must return the product in good condition, closed (in case the damage is visible on the surface) and with the original packaging, provided that is not within the following list of articles, in which case there is no return policy:

  • Products without sealed Suits debelleza and personal care Articles of bedding (pillows, sheets, etc)
  • Jewelry -
  • Cosmetics and perfumes (Only if they are closed and sealed)
  • Any product damaged accidentally by the customer
  • Damages caused by changes of electric energy
  • bañoArtículos poromotoresejemplo
  • Products deProductos that can show slight differences, porSer hand-made crafts that will not always be 100% identical as shown in the image, and descriptive images